Transparent and customer-friendly policies for automotive spare parts
At Juventa General Trading FZCO, we want you to be completely satisfied with your purchase. However, we understand that situations may arise where you need to return a product. This Refund Policy outlines when and how you can return items and request a refund. A return policy should clearly state the eligibility conditions, time frame and types of refunds provided .
Return window: You may return unused items within 14 days of delivery. Items must be in their original condition, unused, uninstalled and in the original packaging with all labels and documentation.
Non-returnable items: Certain products cannot be returned unless defective or damaged on arrival. These include electrical/electronic parts, special orders, custom or made to order items, and items marked as final sale or clearance.
Proof of purchase: A copy of the invoice or receipt is required for all returns.
Email returns@juventa.ae or call +971 529 676 389 within the return period to obtain a Return Merchandise Authorization (RMA) number
Package the item securely. Returned items must have all tags intact and be returned in their original packaging.Items showing signs of installation or use may not qualify for a refund.
Send the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error or a faulty/damaged item. We recommend insuring the shipment as we are not responsible for items lost or damaged in transit.
Upon receipt, we will inspect the item. If the return is approved, we will process the refund or replacement within 7–10 business days. We will notify you via email when the refund has been issued.
We offer exchanges for the same or equivalent product when possible. Contact us to arrange an exchange; exchanges may be subject to availability.
If your order arrives defective or damaged, please contact us immediately with photos of the damage. We will arrange a replacement or full refund, including any shipping charges.
Gift items returned with a gift receipt will be refunded as store credit. International customers are responsible for any customs duties, import taxes or fees associated with returns.
It can be helpful to address additional details such as how long it takes to receive a refund or replacement, any restocking fees, and how lost or damaged returns are handled. We aim to be transparent and consistent to build trust with our customers. If you have questions about our return or refund policy, contact returns@juventa.ae.