How we collect, use, and protect your information
Juventa General Trading FZCO (“Juventa,” “we,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard the personal data you provide when you visit our website, make a purchase, or interact with our services. By using our site and services, you consent to the practices described in this Policy.
We may collect personal data that identifies you directly or indirectly. Such data may include your full name, email address, phone number, shipping and billing addresses and other identifiers . We also collect order details, payment information (limited to transaction confirmations from payment processors), and any correspondence you send us. Additionally, we gather certain usage data—such as IP addresses, browser type, device information and pages visited—to help administer our website and improve user experience.
We implement physical, technical and organisational measures to protect your information from unauthorised access, disclosure or alteration. Data privacy laws stipulate that businesses must safeguard user data . Accordingly, we use secure servers, encryption protocols for payment processing, access controls, and firewalls. While we strive to protect your information, we cannot guarantee absolute security and encourage you to use strong, unique passwords for your accounts.
We do not sell your personal data. We may share your information with trusted service providers such as payment gateways, logistics companies, IT service providers and marketing agencies solely for the purposes outlined above. Where required by law, or to protect our rights or the safety of others, we may disclose information to authorities. Many privacy laws require disclosure of data sharing with third parties . We ensure that any third party partners uphold similar privacy obligations.
Our website uses cookies and similar technologies to enhance functionality, remember your preferences, and analyse traffic. Cookies are considered personal data under many privacy laws . You can manage or disable cookies through your browser settings; however, disabling cookies may affect site performance. We partner with analytics providers (e.g., Google Analytics) to understand how users navigate our site. These providers may collect information about your use of our site and other websites overtime.
Depending on applicable laws, you may have rights to access, correct or delete your personal data, to object to or restrict certain processing, and to withdraw consent . To exercise these rights, please email us at privacy@juventa.ae. We will respond within a reasonable timeframe and in accordance with legal requirements.
We retain personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law . When data is no longer needed, we securely delete or anonymise it.
Because we operate across multiple countries, your personal data may be transferred to and processed in jurisdictions outside your country of residence. We take appropriate safeguards, such as contractual clauses and data transfer agreements, to ensure that any cross border processing complies with applicable data protection laws.
We do not knowingly collect data from children under 13 years of age. If we learn that we have inadvertently collected personal data from a child, we will delete it promptly. Even if you do not intentionally collect data from minors, best practice is to inform guardians how to contact you if they believe data has been collected . Parents or guardians who believe we have collected a child’s information should contact us at privacy@juventa.ae.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we will post the revised policy with an updated date at the top. Continued use of our services after a change constitutes acceptance of the revised policy.